Our schedule is dedicated to our clients and their needs, but when we have a no-show or last minute cancellation we cannot fill that appointment with another guest. Please call us at 509-526-4585 by 1:00 p.m. on the day prior to your scheduled service to notify us of any changes or cancellations. To cancel a Monday appointment, please call by 1:00 p.m. on Friday. If prior notification is not given, you will be charged a fee of half the price of your service. Any “NO SHOWS” will be charged 100% of the service amount. You may be required to provide a credit card to be on hold to reserve your appointment. Your card will never be charged unless there is a cancellation after 1:00 p.m. on
the day prior to your appointment or a no show.
Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment.
We regret that we cannot be responsible for loss or damage to personal articles.
Please keep all valuable items with you during your service.
Please advise our staff of any allergies or sensitivities you may have.
Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.